Premium Vision Network

Engineering Department

Job Description

At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. We help our customers build, document, automate, and track recurring workflows. We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are: Process Street is an AI software and compliance operations platform startup from San Francisco. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian. Our Mission: To make work fun, fast, and faultless for teams everywhere. Our culture: Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of. Aside from addressing customer inquiries, Custo We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships. If you're entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you! The Opportunity: We're hiring for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work.